DollarPesa.com responds only to requests from government and law enforcement agencies received from government and law enforcement personnel with provision of verifying credentials of these employees.These Guidelines are provided for use by law enforcement or other government entities when seeking information about sending requests to and liaising with Dollarpesa in order to receive information on the users and their transactions.As it is stated in our Terms of Service, the services are provided by the following legal entity: registered in Seychelles.
For prompt consideration of information requests from authorized law enforcement officers, this request must contain the following:
Features of the request, including:
For emergency requests, i.e., when it relates to circumstances involving imminent and serious threats to the life/safety of individuals, please submit “EMERGENCY REQUEST” in the subject line.
DollarPesa.com uses all its efforts to collect and provide information to the competent authorities to the maximum extent possible, however, DollarPesa.com does not assume any responsibility and does not give any guarantees regarding the accuracy, adequacy and completeness of the information provided in response to the request. Please note that any paucity of information is possible and may be caused by any reason, including, but not limited to, the human factor, hardware and software flaws and failures.
Correspondence at the request of the competent authority is confidential and privileged and can only be used for the purposes of the request.
In order for Dollarpesa to accept your request it must meet the following requirements:
Acceptance of legal process by any of these means is for convenience and does not waive any legal objections, including lack of jurisdiction or proper service.
For fastest response times, requests for user information from law enforcement agencies should be sent by email to [email protected].
If your agency must submit requests via mail or in person, our address is as follows:
32 West 200 South #315
Salt Lake City, UT 84101
Please email [email protected] to advise you have submitted a request via mail or intend to serve in person. Requests received by mail are subject to additional processing time.
Dollarpesa reserves the right to provide notice to users before producing information related to their account unless:
Law enforcement officials who do not want their request disclosed should provide an appropriate court order or process establishing that such notice is prohibited or provide sufficient detail for Dollarpesa to determine whether a request falls into one of the exceptions above.
Dollarpesa typically responds to valid requests for information within two business weeks. However, response times may take longer than two business weeks depending on the complexity and scope of the request. If you require an expedited response, the required response deadline should be stated clearly in both the submission documentation and the formal request itself.
Law enforcement officials with questions about these guidelines should email [email protected]. Please note that we will not respond to non-law enforcement inquiries received at this email address.
These guidelines are regularly reviewed by Dollarpesa and are subject to change at our discretion.