Exchange and funding
6 articlesWhen do DollarPesa need my identity & address proof details?
Yes, we need Identity & Address Proof of the user, only in case the amount is more than the maximum limit allowed. This is just to avoid fraudulent e-currency transactions & money laundering. In case any user wants to Exchange or Send / Receive e-currencies below the maximum limit allowed, DollarPesa will never ask you for verification.
What will DollarPesa charge me for a transaction?
DollarPesa is the leading exchange house, because of our fees & delivery speed people love to use our services. We always try our level best to charge you less as much as possible. You can easily calculate the rate of exchange here.
How to cancel my order?
How to cancel my order? We don't have any issue. On every single stage you'll get an option to CANCEL your order. And in-case you've did the payment for any particular order, and you wish to cancel the entire order. You need to contact our Live Chat Support. However, all you need to inform us within 1 hours...
How much time Dollarpesa will take to process any order / payments?
If you want to take payment quickly. Order between morning 10 am and night 12 pm Normally, all orders / payments were processed within 5 minutes to 30 minutes. Still in case of first-time user it can take up-to 2 to 4 business days based on the bank details provided by the user. Also, all e-wallets exchanges...
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